Location: USA – Phoenix, New York, Salt Lake City, Atlanta (Hybrid)
Experience: 6–10 Years
Employment Type: Contract / Full-Time

Position Overview:

We are seeking an experienced ServiceNow IRM Consultant with strong expertise in ServiceNow platform development and hands-on experience delivering Integrated Risk Management (IRM) and Governance, Risk, and Compliance (GRC) solutions.

The ideal candidate will have experience implementing and customizing ServiceNow IRM/GRC applications, developing risk and compliance workflows, and working closely with business stakeholders and technical teams in an Agile environment.

Key Responsibilities:

• Design, configure, develop, and implement ServiceNow IRM/GRC solutions.
• Support end-to-end implementations across Risk Management, Policy & Compliance, and Audit Management.
• Configure and extend IRM applications based on business and regulatory requirements.
• Develop custom risk scoring models, control testing workflows, and risk management processes.
• Work with business stakeholders to understand requirements and translate them into scalable ServiceNow solutions.
• Develop and maintain ServiceNow components including Business Rules, Client Scripts, Script Includes, and Flow Designer workflows.
• Configure and customize Risk, Compliance, and Audit Workspaces.
• Build modern user experiences using UI Builder.
• Develop integrations using REST/SOAP APIs and support data imports.
• Create dashboards, reports, and analytics to support risk and compliance processes.
• Follow ServiceNow development best practices to ensure solutions are upgrade-safe, scalable, modular, and well documented.
• Participate in Agile ceremonies and collaborate with BAs, QA teams, administrators, developers, and business stakeholders.
• Troubleshoot production issues and provide technical guidance throughout the implementation lifecycle.

Required Skills & Qualifications:

ServiceNow Development

• 6–10 years of overall ServiceNow development experience.
• Strong hands-on experience with:
  • JavaScript
  • Business Rules
  • Client Scripts
  • Script Includes
  • Flow Designer
  • ServiceNow platform configuration and development

IRM / GRC Experience

• 2–3 years of IRM/GRC experience or 2–3 full lifecycle IRM/GRC implementations.
• Strong experience with:
  • Risk Management
  • Policy & Compliance
  • Audit Management
  • Controls Management
  • Risk lifecycle management
• Strong understanding of inherent and residual risk scoring.
• Experience working with organizational entities and risk structures.

Customization & Configuration

• Experience configuring and extending ServiceNow IRM applications.
• Ability to implement custom risk scoring logic.
• Experience developing control testing and assessment workflows.
• Hands-on experience with Risk, Compliance, and Audit Workspaces.
• Experience using UI Builder.

Integration & Reporting

• Experience with REST and SOAP integrations.
• Knowledge of ServiceNow data imports and integrations.
• Experience developing custom dashboards, analytics, and reports.
• Understanding of enterprise data flows and system integrations.

Professional Skills

• Strong communication and stakeholder management skills.
• Excellent problem-solving and analytical abilities.
• Ability to work effectively with both technical and business teams.
• Experience working in Agile/Scrum environments.
• Comfortable collaborating with Business Analysts, QA engineers, ServiceNow administrators, developers, and business stakeholders.
• Strong documentation and solution-design skills.